Privacy Policy

Celtech Security Sdn Bhd (“Celtech”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act 2010 (PDPA), Malaysia.

By engaging our services, contacting us, or providing your personal information, you consent to the practices described in this policy.

1. Personal Data We Collect

We may collect personal information including but not limited to:

  • Name
  • Contact number
  • Address or location
  • Property or door-related information (for installation assessment)
  • Payment or transaction details
  • Images or videos provided for compatibility checking

2. How We Collect Your Data

Your personal data may be collected when you:

  • Contact us via WhatsApp, phone, website, or social media
  • Submit enquiry forms or messages
  • Place an order or make payment
  • Request installation, warranty, or after-sales support

3. Purpose of Data Collection

We collect and use your personal data for the following purposes:

  • Processing enquiries, orders, and payments
  • Arranging installation and delivery
  • Providing customer support and after-sales service
  • Warranty registration and claims
  • Internal record keeping and service improvement
  • Marketing communications (where consent is given)

4. Disclosure of Personal Data

We do not sell or trade your personal data.

Your information may be shared only with:

  • Authorized installers or service partners (for service fulfillment)
  • Manufacturers or suppliers (for warranty or technical support)
  • Payment service providers
  • Regulatory authorities where required by law

All third parties are required to handle your data responsibly.

5. Data Protection & Security

We take reasonable measures to protect your personal data against:

  • Unauthorized access
  • Misuse, loss, or disclosure

Access to personal data is limited to authorized personnel only.

6. Data Retention

Your personal data will be retained only for as long as necessary to:

  • Fulfill the purposes stated in this policy
  • Meet legal, accounting, or regulatory requirements

When no longer required, data will be securely deleted or anonymized.

7. Your Rights

Under the PDPA, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for certain uses (subject to legal and contractual obligations)

Requests may be made by contacting us using the details below.

8. Marketing Communications

We may send you updates, promotions, or service-related information.
You may opt out at any time by notifying us or using the unsubscribe option where available.

9. Third-Party Links

Our platforms may contain links to third-party websites or services. Celtech is not responsible for the privacy practices of such third parties.

10. Changes to This Policy

Celtech Security Sdn Bhd reserves the right to amend this Privacy Policy at any time.
Any updates will be effective upon publication.

11. Contact Informations

If you have questions regarding this Privacy Policy, data protection, or personal
information handling, please contact:

jenny@celtech.com.my